Hello, my name is Mike Klein

I watch how people use a product, share what I see, and help teams make it easier to use.

Top Skills

  • User Journey Mapping

  • Product Requirements Analysis

  • User Research

  • Content Strategy

  • Journey Orchestration

Guarantees

  1. I will honor my promise to the best of my ability.

  2. I promise to only accept clients whom I believe I can genuinely help

  3. I will treat my clients with respect and respond to them in a timely manner

Tags

  • hotjar

  • information-architecture

  • optimizely

  • heuristics

  • customer-experience